We're sorry if your order wasn't perfect — here's how to fix it fast.

  1. Open Orders and select the order.
  2. Tap Report an issue.
  3. Choose the item(s) affected and tell us what happened (missing, damaged, or wrong item).
  4. Add a photo if you can — it speeds things up.
  5. Submit. Most refunds are approved within 24 hours and returned to your original payment method in 3–5 working days.